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Episodes
EP #41 – Creating a Customer Service Culture with Micah Solomon | 3/15/2020 | 43:12 | |
EP #40 – Crisis Readiness for the Hospitality Industry | 1/23/2020 | 28:32 | |
EP #39 – The Power of Moments with Author Chip Heath | 10/3/2017 | 34:04 | |
EP #38 – Legal Rights and Responsibilities of the Innkeeper | 7/18/2017 | 42:27 | |
EP #37 – An Open and Shut Case for Cleaning Guest Rooms | 7/6/2017 | 10:48 | |
EP #36 – AHLA’s Hotel GM of the Year, Craig Poole | 6/21/2017 | ||
EP #35 – Secrets to Running an Award Winning Hotel | 6/6/2017 | 28:17 | |
EP #34 – Celebrate Service Week at IHG with Jon Wakeman | 5/22/2017 | 22:31 | |
EP #2 – Preparing for Hurricane Season | 5/19/2017 | 7:34 | |
EP #33 – Rocco Bova Shares Career Advice for Aspiring Hoteliers | 5/9/2017 | 29:12 | |
EP #32 – Effective Interviewing Techniques with Jody Rogers | 4/25/2017 | 33:27 | |
EP #31 – Career Magic In The Hospitality Industry with Lee Cockerell | 4/11/2017 | 29:20 | |
EP #30 – Social Media’s Influence on Hotel Marketing | 3/22/2017 | 36:27 | |
EP #29 – Digital Marketing For The Hospitality Industry | 2/23/2017 | 38:47 | |
EP #28 – Understanding ADA Laws On Service Animals in Hotels | 2/2/2017 | 33:51 | |
EP #27 – Effectively Using Online Feedback and Reviews, with Daniel Craig | 1/12/2017 | 29:20 | |
EP #26 – Conquering The Leadership Gap In Hospitality, with Sarah Pittson | 12/14/2016 | 32:13 | |
EP #25 – Vacation Home Rental Hospitality, with Ross Twiddy | 11/17/2016 | 30:56 | |
EP #24 – Succeeding In Urban Neighborhoods, with Imran Jivani | 9/27/2016 | 26:20 | |
EP #23 – The Complete Customer Experience, with Tony Bodoh | 8/30/2016 | 29:49 |